At Oshi Greens, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which products can be returned or refunded.

1. Eligibility for Returns

  • Products are eligible for return only if they are damaged, defective, or incorrect at the time of delivery.

  • Return requests must be raised within 48 hours of receiving the product.

  • The product must be unused, in original condition, and with original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items due to customer mishandling

  • Products without original packaging

  • Customized or special-order items

  • Clearance or discounted products (unless damaged)

3. How to Request a Return

To initiate a return, please contact us with:

  • Order ID

  • Reason for return

  • Clear images or videos of the product

📧 Email: oshigreens@gmail.com
📞 Phone: 9034200500

Our support team will review your request and guide you further.

4. Return Approval

  • Once approved, we will arrange a pickup or provide return instructions.

  • Returns without prior approval will not be accepted.

5. Refund Process

  • After inspection of the returned product, refunds will be processed.

  • Refunds will be issued to the original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Replacement Option

  • In case of damaged or defective products, we may offer a replacement instead of a refund, subject to product availability.

7. Delayed or Missing Refunds

If you haven’t received your refund after the specified time:

  • Check with your bank or payment provider

  • Contact us for assistance

8. Contact Information

For return or refund queries, please contact:

Oshi Greens
📧 Email: oshigreens@gmail.com
📞 Phone: 9034200500
📍 Address: SCO#1, Street#1, Shakti Nagar, Jhajjar Road, Near Swastik Hospital, Bahadurgarh – 124507, Haryana, India