At Oshi Greens, we strive to ensure customer satisfaction. This Refunds Policy explains when and how refunds are issued for purchases made on our website.

1. Eligibility for Refunds

Refunds are applicable only in the following cases:

  • Product received is damaged

  • Product received is defective

  • Incorrect product delivered

Refund requests must be raised within 48 hours of delivery with proper proof.

2. Non-Refundable Items

Refunds will not be issued for:

  • Change of mind after delivery

  • Used or mishandled products

  • Products without original packaging

  • Customized or special-order items

  • Clearance or discounted products (unless damaged)

3. How to Request a Refund

To request a refund, please contact us with:

  • Order ID

  • Reason for refund

  • Clear photos or video of the product and packaging

📧 Email: oshigreens@gmail.com
📞 Phone: 9034200500

Our team will review your request and respond within 2 business days.

4. Refund Approval Process

  • Once approved, the product may need to be returned or inspected.

  • Refunds will be initiated only after verification of the issue.

5. Refund Method & Timeline

  • Refunds are processed to the original payment method only.

  • Processing time: 5–7 business days after approval.

  • Bank or payment gateway delays may vary.

6. Shipping Charges

  • Shipping charges are non-refundable, except when the refund is due to our error (damaged, defective, or wrong item).

7. Partial Refunds

Partial refunds may be granted if:

  • Part of the order is damaged

  • Promotional discounts were applied

8. Refund Rejections

Refund requests may be rejected if:

  • Request is raised after 48 hours

  • Insufficient proof is provided

  • Product is found used or damaged due to customer negligence

9. Contact Information

For refund-related questions, contact:

Oshi Greens
📧 Email: oshigreens@gmail.com
📞 Phone: 9034200500
📍 Address: SCO#1, Street#1, Shakti Nagar, Jhajjar Road, Near Swastik Hospital, Bahadurgarh – 124507, Haryana, India